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Top Frequently Asked Questions
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1. Changes |
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- Can I change or cancel my order online? We apologize, but we are unable to change or cancel an order online. Please call 1-866-314-8843 and speak with a representative for further assistance. Our business hours are Monday through Friday from 7:00 am to 9:00 p.m. CST, Saturday and Sunday 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST.
- May I return an unopened box of checks for a refund or credit? We apologize, but we are unable to accept unused checks for exchange
or credit
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3. Order Tracking |
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- How can I check on the status of my order? For status of your check order
(including phone and mail orders, as well as Internet), please call 1-866-314-8843.
Please wait at least 24 hours after submitting your online order before contacting
us. Please note: All items are shipped separately. Expect to receive accessory items
in 3-4 weeks.
- How can I tell if the order I just placed was actually submitted? You should
receive a confirmation sent to the E-mail address you provided within the next 24
hours. If the E-mail address has been entered incorrectly, it is possible that you
will not receive the E-mail confirmation. If you do not receive confirmation, it
is likely that the order did not reach us. You may check the status of a pending
order at 1-866-314-8843. Please wait at least 24 hours after submitting your order
before calling.
- What should I do if I placed an order but did not receive a confirmation?
You may check the status of a pending order at 1-866-314-8843. Please wait at least
24 hours after submitting your order before calling.
- I have only received part of my order. When will
the rest of my order arrive? It is not uncommon for the boxes to become separated
in the mailing process by as much as a week to ten business days.
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4. Ordering Info |
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- I just opened an account with my bank. What documentation do I
need to order checks? You may place your order online as long as the information
you provide matches what your bank has on file. Please have one of the temporary
checks you are presently using, not a deposit slip, in front of you for reference
to help assure prompt fulfillment of your order. Your check information MUST match
the records on file at your financial institution. All orders are subject to verification.
Please review all of the information you have entered, double-checking it against
the information on your existing checks. For your security, if the information you
have provided is not accurate, there may be a delay in the processing of your order.
We are only able to print checks for banks in the United States.
- Can I order over the Internet?
Yes! First time customers and reorders with account changes can use the "Quick Submit"
option during the order process as part of our fraud prevention measures. You can
also fax your printed order form with copies of voided check and deposit slip to:
1-800-822-0005.
- Don't I have to order from my bank? You can order checks anywhere you choose.
Our checks are convenient to order, meet all bank requirements, and are often priced
dramatically lower.
- What payment options do I have? We accept most major credit cards (Mastercard,
Visa, Discover, and American Express). We apologize but we cannot automatically
debit your checking account at this time.
- How long does it take to receive my checks? You should receive your products
within 14 business days from the time we receive your order.
- Why don't you print checks for foreign accounts? We don't print checks for
foreign accounts because of differences in the way bank information is printed on
the checks.
- What do I do if I don't have a voided check to send in with my order? Go
to your bank and ask them for a specification sheet which includes your transit
routing number and your account number along with the correct format for the account
number.
- Where is my check order I've already placed? You should receive your products
within 14 business days from the time we receive your order. If it's been longer
than 14 business days, call us at 1-866-314-8843.
- How can I pay for my order if I am out of checks? You may use a credit card
when ordering online, call 1-866-314-8843 and you may auto-debit your checking account
for your order.
- How do I re-order checks on line? Select your design,
add to cart, provide shipping information, and payment method. Personalize your
check and submit your order online or print and mail your order.
- Do I have to type in all my information if I am a reorder customer? At this
time, reorders via the internet are very similar to first-time orders. You will
be required to re-enter all of your information for security purposes. The difference
is you do not have to enter the quick-submit information or fax in a voided check.
We are currently working on an easier reorder process for our customers.
- Check Designer not working. First, you want to make sure that Javascript
is enabled for your browser. Go to the Help Menu in your browser to find out the
process for your particular browser version. We are constantly striving to make
our ordering process easily accessible to everyone, however, due to the diverse
nature of the internet, not all browsers are compatible with the systems used to
operate our site. We apologize for any inconvenience this may cause. Please call
1-866-314-8843 if you are having problems during the ordering process and one of
our Customer Service Specialists will be glad to take your order.
- What if I have temporary checks? You may place your order online as long
as the information you provide matches what your bank has on file. Please have one
of your temporary checks you are presently using, not a deposit slip, in front of
you for reference to help assure prompt fulfillment of your order. Your check information
MUST match the records on file at your financial institution. All orders are subject
to verification. Please review all of the information you have entered, double-checking
it against the information on your existing checks. For your security, if the information
you have provided is not accurate, there may be a delay in the processing of your
order. Order fulfillment is limited to U.S. residents.
- Will you process my order if I don't include a deposit slip? Yes, if you
enclose a voided check or reorder slip from your current checks, and a payment check
made out to Sam's Club, we will be able to process your order without the deposit
slip.
- The checks I just received have
different numbers on them than the voided check I submitted to you for an order.
Are they okay to use? Many bank changes are updated in our system. Please call
your bank to verify any changes in their routing and/or account numbers. If we have
made a mistake, we will gladly reprint your checks. Just call 1-866-314-8843.
- What should I do if I know there are changes occurring at my bank? Call our
Customer Service Department at 1-866-314-8843 before mailing in your order. Our
representatives can check to see if we have the changes in our systems. If we do
not have these changes, we may ask you to obtain and send additional documentation
from your bank with your order.
- Customization Policy Sam's Club reserves the
right to refuse to print or produce any customized features on checks or coordinating
products that do not meet our quality guidelines. Customized features may include
but are not limited to: photographs, artwork or graphics, text message lines, and
other text that may occur within names, titles, slogans, addresses, phone numbers
or email addresses.
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5. Pricing |
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- Where do I get the pricing I see in advertisements? Periodically you may
see advertisements with special pricing for new customers. These offers are for
orders placed through the mail, fax and over the phone. When you place your order
online you have the benefit of previewing your check before you buy as well as the
convenience of ordering 24 hours a day.
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6. Products |
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- Can I place Internet orders for just accessory items? Yes, we offer the convenience
of ordering Address Labels, Checkbook Covers, Personalized Stamps, and other items
online.
- How many lines of information are allowed on checks? We are able to print
five lines, 35 characters each, in the upper left corner.
- There isn't enough space to enter all my bank information. We apologize for
the character limitations on the site. If your bank's information is too long to
fit the specifications built into our ordering system, we will automatically print
the standard information approved and provided by your financial institution. The
information you enter will be for verification purposes only. Everything will appear
on your checks just as the bank requests we print them.
- Is it possible to print a five-digit check number on my checks? At this time
we are not able to print a five-digit check number.
- Are the colors I see on the web site accurate? Due to the wide range of computer
monitors and color displays, images of checks, labels, and other printed products
on this web site are representational only. We have made every effort to represent
the images as accurately as possible however, the actual color of the product you
receive may be different.
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7. Security |
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- What if I want my checks
shipped to a different address? As a matter of protecting your security,
we cannot ship check orders to a different address than the one imprinted on the
order. This is one of the ways Sam's Club ensures the security and protection of
your personal and financial information.
- How safe is ordering from
Sam's Club? Ordering from Sam's Club is extremely safe. Our checks have special
security features including Chemically Sensitive Paper, Padlock Icon, Microprint
Signature Line, and Checksafe Backer. These special security features help protect
you from fraud, giving you peace of mind.
The Sam's Club online store protects your transactions with the highest levels of
security.
Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption
technology that works with Netscape Navigator and Communicator (version 2.0 and
above), Microsoft Internet Explorer (version 3.0 and above), and AOL (version 3.0
and above) browsers. SSL encrypts all of your personal information, including your
credit card number, name, and address, so that it cannot be intercepted as the information
travels over the Internet between your browser and our site.
The VeriSign Secure Site service, is one of the most recognized symbols of trust
on the Web, and offers our customers instant access to Sam's Club's security data.
Verisign reports that it is virtually unheard of for someone's credit card info
to be stolen via the Web and misused. And in the highly unlikely event that it is,
the Fair Credit Billing Act protects e -shoppers against unauthorized use of credit
information, limiting liability to only $50. (source: Verisign, Inc.)
If you have received the "Certificate Authority is Expired" message, visit Verisign.com
to read their frequently asked questions and more about how to respond to the alert.
You may need to upgrade your web browser.
Verify Sam's Club Certificate!
Click the image below to view the certificate information provided at Verisign's
website.
Test Sam's Club Secure Connection!
You can be sure that transactions are secured by looking for the following cues:
- The URL in the browser window displays "https" at the beginning, instead of http.
In Netscape Communicator: The padlock in the lower left corner of the Navigator
window will be closed instead of open. Netscape users can also follow these steps
to see what level of encryption is protecting their transactions with your site:
- Go to the Web site you want to check. - Click the Security button in the Navigator's
toolbar. The Security Info dialog box indicates whether the Web site uses encryption.
- If it does, click the Open Page Info button to display more information about
the site's security features, including the type of encryption used.
In Internet Explorer: Microsoft Internet Explorer tells users when encryption is
in use by displaying a padlock icon in the bar at the bottom of the IE window. With
IE, users can find out a Web site's encryption level: - Go to the Web site you want
to check. - Right-click on the Web site's page and select Properties. - Click the
Certificates button. - In the Fields box, select "Encryption type." The Details
box shows you the level of encryption (40-bit or 128-bit).
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| 8. Check Armor Fraud Protection |
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Is Check Armor the same as insurance?
No, Check Armor advances the reimbursement to a consumer incurring a loss of funds against his or her checking account as a result of check fraud on a per check order/ account basis.
How does Check Armor protect me from fraud?
Check Armor protects you against three major types of fraud: - Forged Signatures Check Armor applies to an otherwise legitimate or valid check(s) purchased by the account holder (or on behalf of the account holder as authorized) that are forged with the account holder's signature, as the payor, which results in a debit to your checking account by your financial institution from which the check was drawn.
- Forged Endorsements Check Armor applies to a legitimate or valid check(s) purchased by the account holder (or on behalf of the account holder as authorized) that is/are endorsed and either cashed or deposited by someone other than the designated payee, based upon a fraudulent endorsement. Forged endorsements do not include a secondarily fraudulent endorsement after a legitimate and valid original endorsement.
- Altered Checks Check Armor applies to otherwise legitimate or valid check(s) purchased by the account holder (or on behalf of the account holder as authorized) that contain altered information as to the payee and/or the check amount so as to benefit the person altering the check and not the account holder.
What is the phone number and address for Check Armor?
Phone Number - 1-855-556-5278
Email address - service@checkarmor.com
Physical Address - 2435 Goodwin Lane, New Braunfels, TX 78135
When will Check Armor not apply to any fraudulent check activities?
Certain restrictions do apply. Please refer to the Check Armor Fraud Protection Terms and Conditions. www.checkarmor.com
Does Check Armor apply to fraudulent check activities outside the US?
Yes, Check Armor applies to any check for which the Check Armor Fraud Protection program was purchased and bears the Check Armor logo on each eligible check.
Does Check Armor apply to both personal and business checks?
Yes, Check Armor benefits are available to Personal Checks and Business Checks for which the program was purchased at the time of the check order.
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