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Frequently Asked Questions

How to Contact Sam's Club Checks

Email: Contact Us Please allow up to 24 hours for a specialist to respond.
Phone: 866-314-8843 Specialists are available Monday-Friday 7 am - 7 pm CST. Se habla Español.
Order Status

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Don't I have to order checks from my bank?: You can order checks anywhere you choose. Sam's Club Checks are convenient to order, meet all bank requirements, and are priced lower than typical bank pricing.

What documentation do I need to order my checks?

To place your order the information provided must match what is on file at your financial institution. All orders are subject to verification.

Please have an existing check, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. You may reference a temporary check.

Please review all the information you have entered, double-checking it against the information on your existing checks. Missing or inaccurate information could cause a delay in processing your order. We are only able to print checks for banks in the United States.

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How do I reorder checks online?

Online: Click here to reorder your checks now.
Phone: Use our Express Self Service System to place a reorder with no changes by calling 866-314-8843. You may also speak with a specialist to place an order, Monday - Friday 7 am - 7 pm CST. Se habla Español.

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How can I check on the status of my order?

Online: Click here to check your Order Status
Phone: Use our Express Self Service System to check order status by calling 866-314-8843. You may also speak with a specialist to place an order, Monday - Friday 7 am - 7 pm CST. Se habla Español.

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How can I tell if my order was submitted?: You will receive an email confirmation at the e-mail provided within 24 hours of placing your order. Click here to check your Order Status. Or you can contact us at 866-314-8843. Please allow 24 hours after submitting your order before checking order status.

What should I do if I placed an order but did not receive a confirmation?: You may contact us at 866-314-8843 to confirm an order was received. Specialists are available Monday - Friday 7 am - 7 pm CST. Se habla Español.

I have only received part of my order. When will the rest of my order arrive?: Multiple product items, including Accessories, may ship separately and arrive on different days. If you selected Non-Trackable delivery, it is not uncommon for check packs to become separated in the postal process by a week or more.

What payment options do you offer?: We accept all major credit cards (Mastercard, Visa, Discover, and American Express). We can also automatically debit (ACH) your checking account (available for reorders only). Sam's Club Personal Credit cannot be used.

How long does it take to receive my checks?: You should receive your order within 10-12 business days from the time your completed order is received. Missing or inaccurate information could cause a delay. In Plant Rush and expedited delivery methods are also available for faster delivery.

Why don't you print checks for foreign accounts?: We don't print checks for foreign accounts because of differences in the way bank information is printed on the checks.

The checks I just received have different numbers on them than the checks I previously had. Are they okay to use?: Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If your order was printed in error, we will gladly reprint your checks. Please contact us at 866-314-8843, Monday - Friday 7 am - 7 pm CST. Se habla Español.

What should I do if I know there are changes occurring at my bank?: Contact us at 866-314-8843 before submitting your order. A specialist can check to see if we have the changes in our systems. If we do not have these changes, we may ask you to obtain and send additional documentation from your bank with your order. Specialists are available Monday - Friday 7 am - 7 pm CST.

What is the customization policy?: Sam's Club reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: artwork or graphics (such as custom logos), text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Can I place an order for just non-check items?: Yes, we offer the convenience of ordering Address Labels, Checkbook Covers, Personalized Stamps, and other items.

How many lines of information are allowed on checks?: We can print five lines, 35 characters per line, in the upper left corner. You may also add a message, up to 2 lines, above your signature line for a small fee.

Is it possible to print a five-digit check number on my personal checks?: We are not able to print a five-digit check number on personal check products.

Are the colors I see on the web site accurate?: Due to the wide range of computer monitor color displays, images of checks, labels, and other printed products are representational only. We have made every effort to represent the images as accurately as possible however, the actual color of the product you receive may be different.

What if I want my checks shipped to a different address?: As a matter of protecting your security, we cannot ship check orders to a different address than appears in the personalization. This is one of the ways Sam's Club ensures the security and protection of your personal and financial information.

How safe is ordering from Sam's Club Checks?

Ordering from Sam's Club Checks is extremely safe. We take many steps in the ordering process to safeguard your personal information.

Additionally, our checks have special security features including Chemically Sensitive Paper, Padlock Icon, Microprint Signature Line, and Checksafe Backer. These special security features help protect you from fraud, giving you peace of mind.

We use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology. SSL encrypts your personal information, including your credit card number, name, and address, so that it cannot be intercepted during the ordering process.

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What is the value of the postage stamps offered?: We offer FOREVER® STAMPS which are the only stamps you can buy right now and use forever, regardless of future price increases. FOREVER® STAMPS always represent the current First-Class Mail® price. Currently the price per stamp is $0.63 or $12.60 for a sheet of 20 stamps.

How many FOREVER® STAMPS come in a sheet?: We offer 20 stamp sheets. You may order up to 4 sheets per check order.

Do I get a choice of FOREVER® STAMP designs?: The stamps you receive are determined by the availability of the designs from the U.S Postal Service. Other design options are not available at this time. Designs are subject to change without notice. We currently offer the U.S. Flag FOREVER® STAMP.

Do you charge a higher price for the stamps?: We offer FOREVER® STAMPS at their face value, which is currently $0.63 per stamp, and charge a nominal processing fee for inserting them into your check package.
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I did not receive all my stamps and/or they were received damaged.: All stamps requested are inserted in the first pack of checks in an order. If you did not receive all the stamps requested, or are damaged and no longer usable, please contact a Sam's Club Checks at 866-314-8843, Monday - Friday 7 am - 7 pm CST. Se habla Espanol.

What is FraudArmor Lite?: FraudArmor^TM Lite offers personal check buyers Check Fraud Recovery Services, including, check replacement and advancement of funds for losses from the affected checking account, up to $2,500, based upon a fraudulent act that involves a check or checks from an eligible check order. FraudArmor Lite provides a certified Resolution Specialist to guide check buyers through the recovery process. FraudArmor Lite Services are available for up to one year from the date the check order is shipped or until use of the last check in the check order, whichever comes first. For more information, visit www.Fraud-ArmorLITE.com

How did FraudArmor Lite get included in my check order?: Fraud Armor Lite Check Fraud Recovery is included with all personal check orders. Should you be affected by check fraud, as described herein, we encourage you to take full advantage of the service. For more information, visit www.FraudArmorLITE.com.

What Fraudulent acts are covered by FraudArmor Lite?

Fraudulent acts covered by FraudArmor Lite include:

a forged signature (a legitimate blank check that is forged with the business signature as the maker)
a forged endorsement (a legitimate check that is endorsed and cashed or deposited by a person other than the designated payee based upon a fraudulent endorsement)
an altered check (a legitimate check that is fraudulently altered as to the designated payee, check amount, or otherwise so as to benefit the person altering the check)

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What's the difference between FraudArmor Lite and FraudArmor?: FraudArmor offers not only the Check Fraud Recovery Services but also contains Identity Fraud Recovery Services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; and the advancement of funds for losses from your checking account of up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor assists in the management of an identity theft recovery process and assists with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor can also be used for Business/Commercial checks whereas FraudArmor Lite will not support those products.

How can I learn more about FraudArmor Lite?: Please go to www.Fraud-ArmorLite.com for more information about the services and a complete list of terms and conditions.

What is FraudArmor?: FraudArmor offers its customers Fully Managed Identity Fraud Recovery services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; check replacement; and may advancement of funds for losses from your checking account, up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor provides a certified Resolution Specialist to guide you in the management of the identity theft recovery process and assist with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor service is available for up to one year from the date your check order is shipped or until your use of the last check in your check order, whichever comes first.

What does "fully managed" mean?

Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.

If you suspect you are the victim of identity fraud, you will be assigned to a professional Resolution Specialist. Your Resolution Specialist will:

Securely deliver, via overnight mail or electronically, the required documentation to begin the Fully Managed Recovery process.
Work under the authority of your Limited Power of Attorney to deal directly with the Financial Institution and/or 3 credit bureaus.
Perform research and fraud remediation on your behalf, as needed, until the fraud has been resolved.
Provide 12 months of regular follow-up and one-bureau credit monitoring once the recovery case is completed/closed.

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Does FraudArmor apply to both personal and business?: Yes, FraudArmor works for both personal and business accounts.

How can I learn more about FraudArmor?: Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.

What is the process to report fraud?

Follow these steps to report suspected fraud using FraudArmor Lite or FraudArmor.

Step 1: Call 1-866-923-0452, 24 hours a day, 7 days a week to speak with a FraudArmor representative. A Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern Time.

Step 2: Your Resolution Specialist will provide and help you complete the paperwork needed to begin your fraud remediation

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How to Contact Sam's Club Checks click here

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