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Frequently Asked Questions

Don't I have to order checks from my bank?: You can order checks anywhere you choose. Sam's Club Checks are convenient to order, meet all bank requirements, and are often priced competitively compared to most banks.

What do we need from you to print your checks?

To place your order online, you will need to provide the information that your bank has provided you. You will need to provide the information that exactly matches what is on file at your financial institution. All orders are subject to verification.

Please have one of the temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order.

Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. We are only able to print checks for banks in the United States.

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How do I reorder checks online?: Select your design, add to cart, provide shipping information, and payment method. Personalize your check and submit your order online or print and mail your order. Reorder your checks online now.

How do I reorder checks without going online?

If you do not want to order/reorder your checks online, you can call 1-866-314-8843, Monday through Friday from 7:00 am to 9:00 p.m. CST, Saturday from 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST. Se habla Espanol.

Mail us at:
Sam's Club Checks
P.O. Box 351100
New Braunfels, TX 78135

Send us Email through our Contact page.

You can also fax your printed order form with copies of voided check and deposit slip to: 1-800-822-0005.

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How can I check on the status of my order?: For status of your check order (including phone and mail orders, as well as Internet), please call 1-866-314-8843. Please wait at least 24 hours after submitting your online order before contacting us. Please note: All items are shipped separately.

How can I tell if the order I just placed was actually submitted?: You should receive a confirmation sent to the E-mail address you provided within the next 24 hours. If the E-mail address has been entered incorrectly, it is possible that you will not receive the E-mail confirmation. If you do not receive confirmation, it is likely that the order did not reach us. You may check the status of a pending order or you can reach us at 1-866-314-8843. Please wait at least 24 hours after submitting your order before calling.

What should I do if I placed an order but did not receive a confirmation?: You may check the status of a pending order at 1-866-314-8843. Please wait at least 24 hours after submitting your order before calling.

I have only received part of my order. When will the rest of my order arrive?: It is not uncommon for the packs to become separated in the mailing process by as much as a week to ten business days.

What payment options do I have?: We accept most major credit cards (Mastercard, Visa, Discover, and American Express). We can also automatically debit your checking account for your order.

How long does it take to receive my checks?: Order receipt is dependent upon the delivery method selected. For non-trackable delivery, you should receive your products within 14 business days from the time we receive your order. See more details on all delivery options.

Why don't you print checks for foreign accounts?: We don't print checks for foreign accounts because of differences in the way bank information is printed on the checks.

What do I do if I don't have a voided check to send in with my order?: Go to your bank and ask them for a specification sheet which includes your transit routing number and your account number along with the correct format for the account number.

Where is my check order I've already placed?: You should receive your products within 14 business days from the time we receive your order. If it's been longer than 14 business days, call us at 1-866-314-8843.

Check Designer is not working.: First, you want to make sure that Javascript is enabled for your browser. Go to the Help Menu in your browser to find out the process for your particular browser version. We are constantly striving to make our ordering process easily accessible to everyone, however, due to the diverse nature of the internet, not all browsers are compatible with the systems used to operate our site. We apologize for any inconvenience this may cause. Please call 1-866-314-8843 if you are having problems during the ordering process and one of our Customer Service Specialists will be glad to take your order.

What if I have temporary checks?: You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

Will you process my order if I don't include a deposit slip?: Yes, if you enclose a voided check or reorder slip from your current checks, and a payment check made out to Sam's Club Checks, we will be able to process your order without the deposit slip.

The checks I just received have different numbers on them than the voided check I submitted to you for an order. Are they okay to use?: Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Just call 1-866-314-8843.

What should I do if I know there are changes occurring at my bank?: Call our Customer Service Department at 1-866-314-8843 before mailing in your order. Our representatives can check to see if we have the changes in our systems. If we do not have these changes, we may ask you to obtain and send additional documentation from your bank with your order.

What is the customization policy?: Sam's Club reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Where do I get the pricing I see in advertisements?: Periodically you may see advertisements with special pricing for new customers. These offers are for orders placed through the mail, fax and over the phone. When you place your order online you have the benefit of previewing your check before you buy as well as the convenience of ordering 24 hours a day.

Can I place Internet orders for just accessory items?: Yes, we offer the convenience of ordering Address Labels, Checkbook Covers, Personalized Stamps, and other items online.

How many lines of information are allowed on checks?: We are able to print five lines, 35 characters each, in the upper left corner.

There isn't enough space to enter all my bank information.: We apologize for the character limitations on the site. If your bank's information is too long to fit the specifications built into our ordering system, we will automatically print the standard information approved and provided by your financial institution. The information you enter will be for verification purposes only. Everything will appear on your checks just as the bank requests we print them.

Is it possible to print a five-digit check number on my checks?: At this time we are not able to print a five-digit check number.

Are the colors I see on the web site accurate?: Due to the wide range of computer monitors and color displays, images of checks, labels, and other printed products on this web site are representational only. We have made every effort to represent the images as accurately as possible however, the actual color of the product you receive may be different.

What if I want my checks shipped to a different address?: As a matter of protecting your security, we cannot ship check orders to a different address than the one imprinted on the order. This is one of the ways Sam's Club ensures the security and protection of your personal and financial information.

How safe is ordering from Sam's Club?: Ordering from Sam's Club is extremely safe. Our checks have special security features including Chemically Sensitive Paper, Padlock Icon, Microprint Signature Line, and Checksafe Backer. These special security features help protect you from fraud, giving you peace of mind.

The Sam's Club online store protects your transactions with the highest levels of security.

Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator and Communicator (version 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (version 3.0 and above) browsers. SSL encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site.

The VeriSign Secure Site service, is one of the most recognized symbols of trust on the Web, and offers our customers instant access to Sam's Club's security data. Verisign reports that it is virtually unheard of for someone's credit card info to be stolen via the Web and misused. And in the highly unlikely event that it is, the Fair Credit Billing Act protects e -shoppers against unauthorized use of credit information, limiting liability to only $50. (source: Verisign, Inc.)

If you have received the "Certificate Authority is Expired" message, visit Verisign.com to read their frequently asked questions and more about how to respond to the alert. You may need to upgrade your web browser.

Click the image below to view the certificate information provided at Verisign's website.

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Test Sam's Club Secure Connection!

You can be sure that transactions are secured by looking for the following cues: - The URL in the browser window displays "https" at the beginning, instead of http.

In Netscape Communicator: The padlock in the lower left corner of the Navigator window will be closed instead of open. Netscape users can also follow these steps to see what level of encryption is protecting their transactions with your site: - Go to the Web site you want to check. - Click the Security button in the Navigator's toolbar. The Security Info dialog box indicates whether the Web site uses encryption. - If it does, click the Open Page Info button to display more information about the site's security features, including the type of encryption used.

In Internet Explorer: Microsoft Internet Explorer tells users when encryption is in use by displaying a padlock icon in the bar at the bottom of the IE window. With IE, users can find out a Web site's encryption level: - Go to the Web site you want to check. - Right-click on the Web site's page and select Properties. - Click the Certificates button. - In the Fields box, select "Encryption type." The Details box shows you the level of encryption (40-bit or 128-bit).

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What is the value of the stamps offered?: We offer FOREVER® STAMPS which are the only stamps you can buy right now and use forever, regardless of future price increases. FOREVER® STAMPS always represent the current one (1) once First-Class Mail® price. Currently the price per stamp is $0.49 or $8.82 for a booklet of 18 stamps.

How many FOREVER® STAMPS come in a booklet (sheet)?: Our booklets currently have 18 stamps. You may order up to 4 booklets per check order.

Do I get a choice of FOREVER® STAMP designs?

The stamps you receive are determined by the availability of the designs from the U.S Postal Service. Other design options are not available at this time. Designs are subject to change without notice.

We currently offer the U.S. Flag FOREVER® STAMP which features a detail of Emmanuel Faure's vivid photograph of a U.S. flag waving against the background of a blue sky. The stamp was designed by Greg Breeding under the art direction of Terrence McCaffrey.

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Do you charge a higher price for the stamps?: We offer FOREVER® STAMPS at their face value, which is currently $0.49 per stamp, and charge a nominal processing fee for inserting them into your check package.
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How much of a stamp can be torn or damaged and still considered valid?: Stamps which are mutilated or defaced are not valid for U.S domestic or U.S. originated international mail. However, a minor tear at the corner of a stamp does not render a stamp invalid.

I did not receive all my stamps and/or they were received damaged.: All stamps requested are inserted in the first pack of checks in an order. If all the stamps requested are not received, or are damaged so they are no longer usable, please contact a Sam's Club Checks service representative at 1-866-314-8843, Monday through Friday from 7:00 am to 9:00 p.m. CST, Saturday from 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. CST. Se habla Espanol.

What is FraudArmor Lite?: FraudArmor^TM Lite offers personal check buyers Check Fraud Recovery Services, including, check replacement and advancement of funds for losses from the affected checking account, up to $2,500, based upon a fraudulent act that involves a check or checks from an eligible check order. FraudArmor Lite provides a certified Resolution Specialist to guide check buyers through the recovery process. FraudArmor Lite Services are available for up to one year from the date the check order is shipped or until use of the last check in the check order, whichever comes first.

How did FraudArmor Lite get included in my check order?: Fraud Armor Lite Check Fraud Recovery is included with all personal check orders. Should you be affected by check fraud, as described herein, we encourage you to take full advantage of the service.

What Fraudulent acts are covered by FraudArmor Lite?

Fraudulent acts covered by FraudArmor Lite include:

a forged signature (a legitimate blank check that is forged with the business signature as the maker)
a forged endorsement (a legitimate check that is endorsed and cashed or deposited by a person other than the designated payee based upon a fraudulent endorsement)
an altered check (a legitimate check that is fraudulently altered as to the designated payee, check amount, or otherwise so as to benefit the person altering the check)

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If I suspect check fraud on one or more of the checks featuring FraudArmor Lite, what do I do?: If you suspect a check fraud event has occurred:

Step 1: Call (866)-923-0452 24 hours a day, 7 days a week to speak with a FraudArmor Lite representative. If fraud has occurred, a Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern time.

Step 2: Your Resolution Specialist will provide the documents and will help you complete the paperwork needed to begin your fraud remediation.

For all other inquiries please call the phone number found on your check reorder form located on the last pad of your check order.

What?s the difference between FraudArmor Lite and FraudArmor?: FraudArmor offers not only the Check Fraud Recovery Services but also contains Identity Fraud Recovery Services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; and the advancement of funds for losses from your checking account of up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor assists in the management of an identity theft recovery process and assists with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor can also be used for Business/Commercial checks whereas FraudArmor Lite will not support those products.

How can I learn more about FraudArmor Lite?: Please go to www.Fraud-ArmorLite.com for more information about the services and a complete list of terms and conditions.

What is FraudArmor?: FraudArmor offers its customers Fully Managed Identity Fraud Recovery services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; check replacement; and may advancement of funds for losses from your checking account, up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor provides a certified Resolution Specialist to guide you in the management of the identity theft recovery process and assist with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor service is available for up to one year from the date your check order is shipped or until your use of the last check in your check order, whichever comes first.

What does "fully managed" mean?

Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.

If you suspect you are the victim of identity fraud, you will be assigned to a professional Resolution Specialist. Your Resolution Specialist will:

Securely deliver, via overnight mail or electronically, the required documentation to begin the Fully Managed Recovery process.
Work under the authority of your Limited Power of Attorney to deal directly with the Financial Institution and/or 3 credit bureaus.
Perform research and fraud remediation on your behalf, as needed, until the fraud has been resolved.
Provide 12 months of regular follow-up and one-bureau credit monitoring once the recovery case is completed/closed.

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Does FraudArmor apply to both personal and business?: Yes, FraudArmor works for both personal and business accounts.

What is the process to report fraud?

Step 1: Call 1-866-923-0452, 24 hours a day, 7 days a week to speak with a FraudArmor representative. A Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern Time.

Step 2: Your Resolution Specialist will provide and help you complete the paperwork needed to begin your fraud remediation

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How can I learn more about FraudArmor?: Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.

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